Team Lead / Senior HR Manager – Courier Recruiting (m/f/d)

Team Lead / Senior HR Manager - Courier Recruiting (m/f/d) Location: Berlin, Germany Employment Type: Full-time Start Date: As soon as possible About Fleetlery Fleetlery is a fast-growing logistics company specializing in last-mile delivery and courier operations. We work with leading delivery platforms and retailers across Germany and Europe, managing large courier fleets across multiple cities. As we continue to scale, efficient recruiting and workforce management are essential to our success. We are looking for an experienced Team Lead / Senior HR Manager Courier Recruiting (m/f/d) to lead our courier recruiting team and take ownership of our recruiting, onboarding, and offboarding processes. Your Mission Your mission is to build and lead a high-performing, scalable, and data-driven courier recruiting organization. You will take responsibility for the entire courier lifecycle – from attracting and converting applicants to ensuring efficient onboarding and structured offboarding. A key focus will be on leading and developing your team, accelerating processes, improving conversion rates, and implementing automation to support our continued growth. We are looking for someone who combines strong people management skills with a hands-on, process-driven approach and a deep understanding of high-volume recruiting. Your Responsibilities Team Leadership & Management Lead, coach, and develop our courier recruiting and HR operations team. Define clear responsibilities, performance targets, and operational KPIs. Manage team capacity, workload distribution, and daily priorities. Establish efficient team structures and standardized workflows. Foster a culture of ownership, accountability, and continuous improvement. Courier Recruiting & Onboarding Take end-to-end ownership of high-volume courier recruiting and onboarding across our operations. Develop and implement strategies to attract and convert large numbers of courier applicants. Optimize the entire candidate journey, from application to successful onboarding and first working day. Improve recruiting channels, job advertisements, and candidate communication. Ensure efficient coordination between Recruiting, HR, and Operations to meet staffing requirements. Reduce time-to-hire and improve conversion rates throughout the recruiting funnel. Develop scalable onboarding processes that enable fast and smooth activation of new couriers. Offboarding & HR Operations Take ownership of operational courier offboarding processes. Establish standardized workflows for employee exits, documentation, and system updates. Ensure accurate and timely processing of onboarding and offboarding activities. Identify opportunities to simplify and automate recurring administrative tasks. Maintain high data quality across relevant HR systems. Process Optimization & Automation Continuously analyze and improve recruiting, onboarding, and offboarding processes. Identify bottlenecks and implement scalable solutions. Optimize our Personio setup, including recruiting pipelines, onboarding workflows, and reporting. Evaluate and implement automation tools to reduce manual workload. Develop standardized processes that can be replicated across multiple cities and countries. Work closely with internal stakeholders to improve system integrations and operational efficiency. Performance Management & Reporting Define and monitor key recruiting and HR operations metrics, including: Application-to-hire conversion rate Time-to-hire and time-to-start Onboarding completion rate Cost per hire Recruiting channel performance Team productivity and process efficiency Develop dashboards and regular management reporting. Translate data into actionable improvements and operational decisions. Your Profile At least 5 years of professional experience in recruiting, HR operations, talent acquisition, or a comparable field. Proven team leadership experience, ideally managing recruiting or HR operations teams. Strong experience with high-volume recruiting and operational workforce management. Experience in food delivery, quick commerce, last-mile logistics, staffing, or the platform economy is a strong advantage. Experience managing large recruiting funnels and optimizing candidate conversion. Hands-on experience with Personio, ideally including Recruiting and Onboarding, is highly desirable. Strong understanding of process optimization, workflow automation, and HR technology. Experience building and scaling recruiting or HR operations structures. Strong analytical skills and a data-driven approach to performance management. Entrepreneurial mindset with a hands-on, solution-oriented working style. Excellent communication, organizational, and leadership skills. Ability to manage competing priorities in a fast-paced, high-growth environment. Fluent German and English are required. What We Offer A leadership position with significant ownership and responsibility. The opportunity to build and shape Fleetlery’s courier recruiting and HR operations organization. Freedom to redesign processes, introduce automation, and implement new technologies. Direct collaboration with senior management and operational leadership. Attractive compensation package. A dynamic, international, and entrepreneurial working environment. Short decision-making processes and the opportunity to make a measurable impact. Long-term development opportunities as Fleetlery continues to expand across Europe. Interested? We would love to hear from you. Learn more about us at www.fleetlery.com. Join Fleetlery and help us build a scalable, high-performing courier recruiting organization.