Customer Service & Operations Coordinator

Customer Service & Operations Coordinator Copenhagen, Denmark | Full-time Join the team behind the brand. At ELEVEN Australia, we're passionate about creating professional haircare - but it's the people behind the brand who make the real difference. From our Copenhagen office, we support customers and partners across Europe and beyond. Our team is international, English is our everyday language, and collaboration is at the heart of everything we do. We work in an open office where people enjoy being together, ideas are shared freely and there's often music playing in the background. We're looking for someone who enjoys variety, takes pride in delivering great service and wants to be part of a team that genuinely cares about the brand, our customers and each other. The role As our Customer Service & Operations Coordinator, you'll support both our Customer Service and Operations teams, working closely with colleagues across Sales, Finance, Regulatory, Supply Chain and our external warehouse and logistics partners. Your responsibilities will include: Managing B2B and B2C order processing to ensure an excellent customer experience across our markets. Supporting customers and distributors with enquiries, claims, order updates and day-to-day communication. Coordinating with internal teams, warehouse partners and logistics providers to ensure orders, deliveries and inventory are handled efficiently. Supporting operational processes including shipment tracking, warehouse coordination, inventory administration and quality investigations. Maintaining accurate information in Microsoft Dynamics 365 Business Central while supporting reporting, stock management and operational administration. Identifying opportunities to improve processes and supporting the business with ad hoc administrative tasks when needed. No two days are the same. Some periods are busy, priorities change and you'll regularly switch between different tasks and stakeholders. If you enjoy that kind of environment, you'll fit right in. Who you are You'll be a great fit for this role if you: Have at least 3 years of experience within Customer Service, Operations or Logistics. Have advanced proficiency in Microsoft Excel and experience with Microsoft Dynamics 365 Business Central or a similar ERP system. Are educated in logistics or related fields. Are fluent in English, both written and spoken. Additional languages are considered an advantage. Are based in Zealand and able to work regularly from our Copenhagen office. Are organized, adaptable and able to prioritise effectively when plans and priorities change. Enjoy solving problems, taking ownership and collaborating with people across different teams. Are curious, eager to learn and motivated by contributing to a business where collaboration matters. Why join ELEVEN Australia? We're proud of the culture we've built. Our Copenhagen office is home to colleagues from many different nationalities who all share a passion for the brand and what we do. We work hard, support each other and enjoy coming to work. We believe in trust, mutual respect and giving people the freedom to take ownership while always being there to help one another. We also know that the best ideas often come from working together. That's why we value time in the office, while still offering flexibility with up to two days of remote work each week. What we offer An international workplace with a collaborative and informal culture. Flexible working hours and up to two remote working days per week. Pension scheme and private health insurance. Lunch scheme. Social events throughout the year. Coffee, tea, snacks, cold drinks and ice cream when summer finally arrives. The opportunity to grow with an ambitious international beauty brand. Ready to join us? Please send your CV and a short application to [email protected]. Application deadline: 1 October 2026 Expected start date: As soon as possible Interviews: We expect to conduct interviews on an ongoing basis. Questions? If you'd like to know more about the role, you're very welcome to get in touch. Alexandra Sommer Project Operations & HR Manager [email protected] +45 53 66 55 97